Health

26/03/2021

Help Us Help You in West Lancashire over the Easter Bank Holiday

AS the Easter Bank Holiday comes up at the start of April, it is important to know which services are available across West Lancashire should you or a loved one need assistance.

Dr Peter Gregory, local GP and chair at NHS West Lancashire Clinical Commissioning Group, said: “There are a range of services and support available for people who need them over the Easter Bank Holiday weekend.

“If you’re feeling unwell, the NHS website has a full guide on conditions, symptoms and treatments. Pharmacies will also be open across the region, offering advice and over-the-counter medicines.”

Help us Help You

Across the region there are a range of health services to support people if they feel unwell or have any health concerns. There are services which you may be unfamiliar with but could be more appropriate and convenient for you depending on your specific issue. During the COVID-19 pandemic, local health services are still here for you when you need them.

Pharmacies 

Some pharmacies will be open over the Bank Holiday weekend. Details of which ones are open on Good Friday, Easter Sunday and Easter Monday are below. Please note this information is subject to change; check with your pharmacy before you visit.

Pharmacy

Good Friday (2 April)

Easter Sunday (4 April)

Easter Monday (5 April)

Asda Pharmacy (Ingram Road, Skelmersdale, WN8 6LA)

9am – 6pm

CLOSED

9am – 6pm

Boots Pharmacy (20 The Concourse, Skelmersdale, WN8 6ND)

10am – 4pm

CLOSED

CLOSED

Morrisons Pharmacy (Aughton Street, Ormskirk, L39 3RB)

10am – 4pm

CLOSED

10am – 4pm

Aspire Pharmacy (9 Railway Road, Ormskirk, L39 2DN)

CLOSED

1pm – 4pm

CLOSED

Rowlands Pharmacy (55 Westgate, Skelmersdale, WN8 8LP)

CLOSED

1pm – 4pm

CLOSED

 

To find your local pharmacy, visit: https://www.nhs.uk/Service-Search/find-a-pharmacy

Managing your prescriptions

In West Lancashire you can manage your repeat prescription by contacting the POD. Please note the POD do not order prescriptions on behalf of Parbold Surgery, Hall Green Surgery and Beacon Primary Care, please contact these surgeries direct to order your repeat prescription.

The POD is available Monday to Friday, from 8.30am – 11.30am and from 2.30pm – 4.30pm by calling 01695 588 522. The team can be contacted to order prescriptions. If you require a GP appointment, please contact your GP practice. The POD will be closed over the Easter Bank Holiday.

If you prefer you can also manage your repeat prescription by using the FREE Patient Access website and/or smartphone app, simply search ‘patient access’, on your smartphone or visit www.patientaccess.com and contact your GP surgery for registration details. If using Patient Access for the very first time, you will first have to contact your GP practice so that you can register to use the app.

NHS.UK

You can find a wealth of trusted advice about hundreds of health conditions and details of GPs, pharmacies in your local area by visiting www.nhs.uk. This useful website also includes a handy symptom checker.

You can also get the NHS App on the App Store or Google Play. The NHS App is the simple and secure way to access a range of NHS services on your smartphone and tablet.

 

NHS 111 First

People who need urgent NHS care across West Lancashire are being asked to contact NHS 111 before going to a hospital accident and emergency department.

NHS 111 will direct people to the most appropriate health service which may include a walk-in centre, GP practice, pharmacy or hospital.

If patients are assessed as needing to attend a hospital, they will get a timed appointment at a hospital emergency department.

In a medical emergency, people should always call 999.

Your Local GP

GPs across West Lancashire will be closed over the Easter Bank Holiday weekend.

The GP out-of-hours service is still available. To access this service, simply call NHS 111 or visit www.111.nhs.uk.

Walk-in centres

West Lancashire has two walk-in centres.  The West Lancashire Urgent Care Centre (formally referred to as the West Lancashire Walk-in Centre) in Ormskirk, which is based at Ormskirk Hospital, Wigan Road, Ormskirk, L39 2AZ, and the Skelmersdale Walk-in Centre at The Concourse, Skelmersdale, WN8 6LJ, both of which are open seven days a week, from 8am – 8pm.

The staff within these centres, can treat minor injuries and minor ailments. The centres are currently only seeing patients with pre-booked appointments due to the COVID-19 pandemic. You can make an appointment via your GP, NHS 111 or call directly on 01695 402180.

Walk-in Centres

Normal opening times

Good Friday (2 April)

Easter Sunday (4 April)

Easter Monday (5 April)

Ormskirk Hospital (L39 2AZ)

8am – 8pm everyday

8am – 8pm

8am – 8pm

8am – 8pm

The Concourse Skelmersdale (WN8 6LJ)

8am – 8pm everyday

8am – 8pm

8am – 8pm

8am – 8pm

 

Mental Health support

If you are feeling anxious, depressed or simply need some to talk to, help is there. You can contact Mindsmatter, Monday to Friday, 9am – 5pm on 01695 684 177 or online: www.lscft.nhs.uk/mindsmatter2-self-referral

Mindsmatter will not be open over Easter Bank Holiday but you can contact the Samaritans 24 hours a day, 365 days a year on freephone 116 123.

Alternatively, Lancashire and South Cumbria NHS Foundation Trust’s [LSCFT] wellbeing and mental health line is a freephone, out of hours service for people requiring support in relation to their own mental health or someone they know. The service is available on 0800 915 4640 (Monday-Friday 7-11pm, Saturday-Sunday 12pm-12am).

LSCFT’s crisis line is also available 24 hours a day, every day of the year if you need urgent help on 0800 953 0110. People who prefer text communications can text HELLO to 07860 022846.

 

Dental

For emergency treatment when your dentist is closed, call 0300 1234 010.

 

Testing

If you need a COVID-19 test over Easter weekend, below are details of testing sites across West Lancashire.

Asymptomatic testing

Date

Site

Opening time

Good Friday (2 April)

Ormskirk Chapel Gallery, St Helen’s Road, Ormskirk, L39 4QR

Midday-4pm

Easter Sunday (4 April)

Concourse Shopping Centre, Skelmersdale, WN8 6LN

10am-4pm

Easter Monday (5 April)

Burscough Sports Centre, L40 0SD

Midday-4pm

 

Permanent asymptomatic testing sites

Site

Good Friday (2 April)

Easter Sunday (4 April)

Easter Monday (5 April)

Edge Hill University,

8am – 8pm

8am – 8pm

8am – 8pm

Westgate

8am – 8pm

8am – 8pm

8am – 8pm

 

Symptomatic Mobile Testing Unit

Date

Site

Opening time

Easter Saturday & Sunday (3 & 4 April)

West Lancashire College, Skelmersdale Campus, College Way, Skelmersdale, WN8 6DX

10am-3pm

 

Tests should be booked via https://www.gov.uk/get-coronavirus-test or by calling 119.

If you need medical advice about your symptoms visit: www.nhs.uk/conditions/coronavirus-covid-19/

Please note this information is correct at the time of writing and subject to change. For the latest guidance, see the West Lancashire Borough Council’s dedicated testing page: https://www.westlancs.gov.uk/more/emergencies/coronavirus/testing-sites-for-coronavirus.aspx

Your local health services: 

To find your local health services and to check pharmacy opening times in West Lancashire, visit: www.westlancashireccg.nhs.uk/your-health-services/

For the latest up-to-date information, keep an eye on our social media channels.

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Shaping Care Together – information from West Lancs CVS

Help shape the future of your local health services

Health leaders in West Lancashire want to hear your views and experiences of local health care, under the new Shaping Care Together programme which is designed to improve hospital services.

Views are being sought on what currently works well at Southport and Ormskirk hospitals as well as in primary and community healthcare services. They are particularly looking at what steps should be taken to improve the following:

  • frail and elderly care
  • urgent or emergency care
  • services for children (including those who have complex needs)
  • services for pregnant women and new-born babies
  • gynaecology
  • sexual health services
  • planned care, such as follow-up outpatient and/or subsequent admissions as part of ongoing treatment.

Shaping Care Together is the first stage of a process to understand patient views and experiences before any proposals to solve the challenges faced are considered.  This programme will last throughout 2021 and there will be many opportunities for local people to have their say. No decisions have yet been made and they are seeking views which will inform their thinking and proposals for change.

Over the coming months there will be lots of different ways for people to get involved but first views can be shared on the dedicated website:

  • Fill in the survey here
  • Find more information here

(If you would prefer a paper copy of the questionnaire, please call 01695 588025)

Shaping Care Together is led by NHS West Lancashire CCG, NHS Southport and Formby CCG, and Southport and Ormskirk Hospital NHS Trust. 

See the full CCG press release here.  

Information about online events

Have your say on local health services – online events

Health leaders in West Lancashire want to hear your views and experiences of local health care, under the new Shaping Care Together programme which is designed to improve health services. Views are being sought on what currently works well at Southport and Ormskirk hospitals as well as in primary and community healthcare services.
 
There are several online events to share your views:
 
If you live in the Ormskirk area and wish to share your views about health and care services in that area join the meeting on Wednesday 10 February 2021 from 6.30-8pm – book here
 
If you live in the Skelmersdale area join the meeting on Thursday 11 February 2021 from 6.30-8pm – book here.
 
If you live in the Tarleton, Burscough and Parbold area and wish to share your views about health and care services in that area join the meeting on Thursday 4 March 2021 from either:
2pm-3.30pm – book here
or 6.30-8pm – book here 
 
Over the coming months there will be lots of different ways for people to get involved so if you can't come to the online meetings, share your views on the dedicated website

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Lancashire Wellbeing Service.

The service is funded by Lancashire County Council to provide free, short term, practical support for Lancashire residents who may be struggling with any issues affecting their health and/or happiness. This could be issues such as mild mental health problems (stress/anxiety), financial, housing, employment or family related issues, support to live a healthier lifestyle (diet/exercise) or social isolation. Often it can be a combination of these factors.

Contact. E: info@lancswellbeing.co.uk   Tel: 03450 138 208. Website: http://www.lancswellbeing.co.uk/

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Cancer support service

Support Service to bring cancer information and support closer to home. A drop in service is available at the Health Centre every 1st Wednesday of the month 9.30-12. No appointment is necessary.   At all other times the service can be contacted on 01695 656533

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When you need medical help or advice fast, but it is not a 999 emergency, you can also call the NHS 111 service. NHS 111 is available 24 hours a day, 365 days a year and calls are free from mobiles and landlines.

If you need medical care for illnesses you cannot treat yourself, then your GP should be your next port of call.

Your Local GP

Your GP should be your first point of contact for non-emergency illnesses that you can’t treat yourself. Your GP is available from 8.00am to 6.30pm weekdays and residents in West Lancashire, can now also see a GP on Saturdays from 10am to 4pm and Sundays from 10am to 2pm at the Sandy Lane Health Centre in Skelmersdale, by simply making an appointment through your usual GP practice.

Walk-In Centres

West Lancashire has two walk-in centres: The West Lancashire Health Centre at Ormskirk Hospital, Wigan Road, Ormskirk, L39 2AZ, which is open from 8am to 7.30pm, seven days a week and the Skelmersdale Walk-in Centre at The Concourse, Skelmersdale, L39 2AZ, which is open from 8am to 7.30pm, Monday to Friday and 9am to 5pm on Saturdays and Sundays.

The experts in these centres can treat a wide range of illnesses and conditions, like minor infections, rashes, stomach upsets, small cuts and bruises, strains and sprains, coughs, colds and flu-like symptoms and more.

To access help from the walk-in centre, simply walk in and speak to the receptionist. Once you are booked in, you’ll be seen by a triage nurse who’ll decide how urgent your case is and you will be then be seen by a nurse practitioner in priority order.

Pharmacy Services

Your local pharmacy can offer free, confidential and expert advice on a range of health issues. They can also help you to prepare for many common winter illnesses and offer advice on which medicines to keep in stock at home.

NHS.UK

You can find a wealth of trusted advice about hundreds of health conditions and details of GPs, pharmacies in your local area by visiting www.nhs.uk. This useful website also includes a handy symptom checker.

Patient Access

Manage your repeat prescriptions and make GP appointments from the comfort of your own home, without having to venture outside, by using the new FREE Patient Access website and smartphone app. Simply search for ‘Patient Access’ in the app store.

Remember though, if using Patient Access for the very first time, you will first have to contact your GP practice so that you can register to use the app, so make sure you are prepared for this and visit your local GP practice as soon as possible.

The Public Health England Cold Weather Plan  sets out a series of actions that health and social care organisations, voluntary and community groups, and individuals can take and plan for cold temperatures to help reduce cold-related illnesses and deaths.

Top tips to prepare for colder weather:

  • look out for friends and family who may be vulnerable to the cold and ensure they have access to warm food, drinks and are managing to heat their homes adequately
  • try to maintain indoor temperatures to at least 18°C, particularly if you are not mobile, have long term illness or are 65 or over
  • stay tuned for weather forecasts, ensure you are stocked with food and medications in advance (have deliveries or ask a friend to help)
  • take weather into account when planning your activity over the following days
  • avoid exposing yourself to cold or icy outdoor conditions if you are at a higher risk of cold related illness or falls
  • discuss with friends and neighbours about clearing snow and ice from in front of your house and public walkways nearby, if unable to do so yourself

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GREATER ACCESS TO GP APPOINTMENTS NOW AVAILABLE TO WEST LANCASHIRE RESIDENTS

RESIDENTS of West Lancashire can now access GP services at weekends, thanks to a new extended hours service pilot, launched earlier this month by NHS West Lancashire Clinical Commissioning Group (CCG).

Launched on Saturday 5 November 2016, the new extended hours service allows residents to see a GP, a practice nurse and attend phlebotomy appointments on Saturdays, from 10am until 4pm and Sundays from 10am until 2pm at the Sandy Lane Health Centre, Skelmersdale, WN8 8LA.

This new service is available to all patients in West Lancashire, with appointments made simply by going through their usual GP surgery.

In addition, from the week commencing Monday 2 January 2017, the extended hours service will be extended further, with additional GP appointments* available on Thursday and Friday evenings from 6.30pm until 8pm at the Walk-in Centre at Ormskirk and District General Hospital, Wigan Road, Ormskirk, L39 2AZ

This new pilot is a result of NHS England’s General Practice Forward View, which is a national guide for primary care services over the next five years. Within the guide, it states that GP access in England is to be improved to provide greater GP access to the population at evenings and weekends within the next five years.

Dr Peter Gregory, a GP at Parkgate Surgery in Ormskirk and clinical lead at NHS West Lancashire CCG, said: “GPs in West Lancashire have been listening to the concerns of residents when it comes to difficulty in accessing GP appointments during the week". “The new extended hours service will now allow all residents to see a GP or practice nurse at a time that is convenient to them". “From the start of the new year, with the pilot being extended further, this will allow greater flexibility and availability, as we offer appointments midweek, during the evening". “Although currently at pilot stage, we are hoping that it will be well received and something that we can run in the future.”

To keep up to date will all the latest health and social care news in West Lancashire, residents can sign up to NHS West Lancashire CCG’s My View, by visiting their website: http://www.westlancashireccg.nhs.uk/myview/

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ON LINE ACCESS

IHave you considered registering for EMIS ACCESS VIEWER? VIEWER allows you online access to your medical records. You can view test results, this may be of interest to Patients who have been advised to have diagnostic blood tests... As I’m sure you are aware blood results are not available over the telephone and Patients are advised they will be contacted if any actions are required following a blood test, and a ‘no news is good news policy’ exists, but for some Patients they do require more in-depth results and this is where Viewer can be a real bonus. VIEWER is the next level up from Emis Access which allows you to book appointments and order prescriptions. To register for either or both of the EMIS ACCESS services, please ask at reception for the forms. 

The surgery number is: 01257 514000 www.parboldsurgery.co.uk

To book an appointment please call 01257 514000. You will also be able to book appointments online via Patient Access, to register for this service please contact the surgery or visit the website www.patientaccess.com

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DEFIBRILLATORS are located at Parbold Douglas CE Academy and outside the Parbold Women's Institute

Parbold CE Acadamy - Located in main porch area, open 7am-7pm Monday-Friday 50 weeks a year (only closed Bank Holidays and in between Christmas and New Year).

Parbold Women's institute - On the wall outside the front of the building. 24 hour access. dial 999 for code to box. & Ambulance

Available for Community use and registered with Lancashire Ambulance Service

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To Care we need to Share

West Lancashire GPs and the local Primary Care Trust are working with local NH5 care providers to allow doctors and nurses in various care settings, including A&E and out-of-hours surgeries,   to view a limited but vital amount of your information held on a GP practice's computer system.

This will help to ensure that:

•   NHS staff treating you have essential information about you.

•   This will mean that your doctors and nurses, together with you,
will be able to make informed decisions about your care.

Patient safety and confidentiality are our most important concerns. Patients can choose not to allow a doctor or nurse to see their medical record by saying 'no' when their consent is asked for.

For more information: Pick up a 'To Care we need to Share' leaflet about sharing information or opting out.
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Walk in Centre

The Concourse, Skelmersdale. Tel: 01695 588640

Monday to Friday | 7 am -  10 pm    Weekends/Bank Holidays | 9 am to 5 pm


West Lancashire Health Centre

MINOR INJURY CLINIC,

Ormskirk Hospital. Tel 01695 588 800
Includes Xray.The Centre is open 8am - 10pm seven days a week.

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