Health

16 JULY 2021

 

SURVEY SHOWS PEOPLE HAPPY WITH GP PRACTICE DESPITE PRESSURES FACED DURING PANDEMIC

Most people in West Lancashire are happy with their GP practice during the pandemic period according to the results of an annual survey.

Of the 1,945 West Lancashire residents who responded to the national GP Patient Survey, 82 per cent rated their overall experience of their GP surgery as at least ‘good’.

Responses to the majority of questions within the survey, which was carried out during the COVID-19 pandemic, had improved since last year and were consistently above the national average.

Dr Amanda Doyle OBE, chief clinical officer for NHS West Lancashire Clinical Commissioning Group (CCG), said: “This is a huge vote of confidence after a very tough 18 months for GP practices and I’m delighted to see that people are generally happy with the service they have received.

“The COVID-19 pandemic has been a difficult time for us all and there has been a real pressure on GP practices, which have changed the way appointments are carried out in order to protect patients and staff. To see these results, which show more people were happy with experiences of making appointments and that they found it easy to get through on the phone, is really pleasing.

“Around 56% of respondents said they had a face-to-face appointment with their practice, while other people were able to be supported via video and telephone consultations

“I would like to thank my colleagues in GP practice across the West Lancashire for their hard work throughout this pandemic. With survey results like this, it is clear evidence that high quality services have continued to be provided to people across the borough during this difficult time.”

Key findings of the survey included:

  • 92 per cent said they found receptionists helpful.
  • 68 per cent had a good experience of making an appointment.
  • 81 per cent said their GP practice website was easy to use to look for information and access services.
  • 69 per cent said it was very or easy to get through to someone at their GP surgery on the phone.

The GP Patient Survey reflects on people’s experience of healthcare services provided by GP surgeries, including access to GPs, making appointments, the quality of care received from GPs and practice nurses, ease of use of online services and satisfaction of out-of-hours NHS services.

The survey is run independently by Ipsos Mori and sent to more than a million people at random across the UK. In West Lancashire, 38 per cent of the 5,147 surveys sent out were returned.

The full results can be found at www.gp-patient.co.uk

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The COVID-19 situation in West Lancs

Information from CVS Community Champions – update 02/07/2021

As part of the new Community Champions scheme, West Lancs CVS is working alongside West Lancashire Borough Council to get accurate local COVID-19 information to West Lancs residents and voluntary sector organisations. This includes the Local Situation, Vaccinations, Local testing, Support resources and Volunteering and is updated every Friday.

This information can be accessed by going to: http://www.wlcvs.org/coronavirus/  and looking at the latest Covid local information briefings.

Also additional walk-in vaccination clinics, have been added. Visit this site for information. https://www.westlancashireccg.nhs.uk/corona-virus/pop-up-clinics-vaccine-bus/

Please help us get the word out by passing on this weekly update.  West Lancs CVS. Certacs House, 10-12 Westgate, Skelmersdale. Contact: 01695-733737 enquiries@wlcvs.org

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GREATER ACCESS TO GP APPOINTMENTS NOW AVAILABLE TO WEST LANCASHIRE RESIDENTS

RESIDENTS of West Lancashire can now access GP services at weekends, thanks to a new extended hours service pilot, launched earlier this month by NHS West Lancashire Clinical Commissioning Group (CCG).

Launched on Saturday 5 November 2016, the new extended hours service allows residents to see a GP, a practice nurse and attend phlebotomy appointments on Saturdays, from 10am until 4pm and Sundays from 10am until 2pm at the Sandy Lane Health Centre, Skelmersdale, WN8 8LA.

This new service is available to all patients in West Lancashire, with appointments made simply by going through their usual GP surgery.

In addition, from the week commencing Monday 2 January 2017, the extended hours service will be extended further, with additional GP appointments* available on Thursday and Friday evenings from 6.30pm until 8pm at the Walk-in Centre at Ormskirk and District General Hospital, Wigan Road, Ormskirk, L39 2AZ

This new pilot is a result of NHS England’s General Practice Forward View, which is a national guide for primary care services over the next five years. Within the guide, it states that GP access in England is to be improved to provide greater GP access to the population at evenings and weekends within the next five years.

Dr Peter Gregory, a GP at Parkgate Surgery in Ormskirk and clinical lead at NHS West Lancashire CCG, said: “GPs in West Lancashire have been listening to the concerns of residents when it comes to difficulty in accessing GP appointments during the week". “The new extended hours service will now allow all residents to see a GP or practice nurse at a time that is convenient to them". “From the start of the new year, with the pilot being extended further, this will allow greater flexibility and availability, as we offer appointments midweek, during the evening". “Although currently at pilot stage, we are hoping that it will be well received and something that we can run in the future.”

To keep up to date will all the latest health and social care news in West Lancashire, residents can sign up to NHS West Lancashire CCG’s My View, by visiting their website: http://www.westlancashireccg.nhs.uk/myview/

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ON LINE ACCESS

IHave you considered registering for EMIS ACCESS VIEWER? VIEWER allows you online access to your medical records. You can view test results, this may be of interest to Patients who have been advised to have diagnostic blood tests... As I’m sure you are aware blood results are not available over the telephone and Patients are advised they will be contacted if any actions are required following a blood test, and a ‘no news is good news policy’ exists, but for some Patients they do require more in-depth results and this is where Viewer can be a real bonus. VIEWER is the next level up from Emis Access which allows you to book appointments and order prescriptions. To register for either or both of the EMIS ACCESS services, please ask at reception for the forms. 

The surgery number is: 01257 514000 www.parboldsurgery.co.uk

To book an appointment please call 01257 514000. You will also be able to book appointments online via Patient Access, to register for this service please contact the surgery or visit the website www.patientaccess.com

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DEFIBRILLATORS are located at Parbold Douglas CE Academy and outside the Parbold Women's Institute

Parbold CE Acadamy - Located in main porch area, open 7am-7pm Monday-Friday 50 weeks a year (only closed Bank Holidays and in between Christmas and New Year).

Parbold Women's institute - On the wall outside the front of the building. 24 hour access. dial 999 for code to box. & Ambulance

Available for Community use and registered with Lancashire Ambulance Service

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To Care we need to Share

West Lancashire GPs and the local Primary Care Trust are working with local NH5 care providers to allow doctors and nurses in various care settings, including A&E and out-of-hours surgeries,   to view a limited but vital amount of your information held on a GP practice's computer system.

This will help to ensure that:

•   NHS staff treating you have essential information about you.

•   This will mean that your doctors and nurses, together with you,
will be able to make informed decisions about your care.

Patient safety and confidentiality are our most important concerns. Patients can choose not to allow a doctor or nurse to see their medical record by saying 'no' when their consent is asked for.

For more information: Pick up a 'To Care we need to Share' leaflet about sharing information or opting out.
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Walk in Centre

The Concourse, Skelmersdale. Tel: 01695 588640

Monday to Friday | 7 am -  10 pm    Weekends/Bank Holidays | 9 am to 5 pm


West Lancashire Health Centre

MINOR INJURY CLINIC,

Ormskirk Hospital. Tel 01695 588 800
Includes Xray.The Centre is open 8am - 10pm seven days a week.

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